Policies

Policies

Return Policy
All returns must get a returned merchandise authorization (RMA) number and this number must be on the package when it is returned. Requests for returns must be made within 30 days from date of purchase. We must receive the returned item within 30 days of the date that the RMA number was issued. If we receive the item more than 30 days after the RMA was issued, we will no longer be able to issue a refund for it. Unopened items in their original packages can be returned for a refund with no questions asked and buyer is responsible for return shipping costs in this case. Reimbursement for return shipping costs will be paid for defective items returned within 7 days and shipping mistakes only. Return shipping costs can not exceed the original shipping costs so, please use the least expensive method to return the item. Return shipping costs will not be reimbursed for warranty returns sent back after the first 7 days or for products that are being refunded instead of replaced. A replacement for a defective item will be sent out after the original item is returned and examined. If we determine that there is no problem with the returned item, the return shipping cost will not be refunded. We can not pay refunds of return shipping costs for returned items that were sent out with “free shipping” and are not being replaced. Make sure that you receive the item that you were expecting before opening it or mounting it. If we can not resell it as new, we can not refund your payment for it. Refunds may take up to 30 days to process once the return is received. We honor all manufacturers' warranties. If you have any questions please e-mail us at returns@cyclemax.com

Delivery

All shipping charges have been updated to reflect recent increases from USPS and FedEx. Due to an unusually high volume of misdirected international first class packages, many of the international shipping charges will now reflect shipping via USPS Priority International Mail. We apologize for any inconvenience this may cause you! Most items to the Continental US are shipped via FedEx ground. FedEx does not deliver to P.O. Boxes. FedEx charges a $15.00 fee for packages sent to the wrong address. If this happens and it is your fault, we will bill you. Make sure that you give us the correct address. If you only give us a P.O. Box, we are required to ship via USPS. Some lighter items are shipped USPS first class mail or priority post. We also utilize the USPS flat rate boxes when we can. All international deliveries are shipped via USPS Priority Air unless other arrangements are made. Free shipping is via FedEx ground or normal USPS. Any items listed as having Free Shipping and orders exceeding $199.00 that qualify for Free Shipping, is to the Continental US only. Overnight or other faster delivery will be an extra charge. We are not responsible for any taxes, customs fees or import tariffs of any kind that you may be required to pay when your order is delivered. Several large items have had the oversize package charge built into their prices. Please e-mail us for a shipping quote if you do not easily find your location or country listed. Most orders are processed and shipped within 1-2 business days (Monday - Friday). All orders are individually reviewed by a member of our Customer Service team. Orders with separate shipping and billing addresses may take longer to process. If a change is made to your order after you have placed it and before it has been shipped, your order could be delayed up to 24 hours.

Payments
We accept money orders and certified checks in US dollars, Visa, Mastercard, Discover, Paypal and cash. No COD's will be accepted. Personal checks are accepted but, will take 3 weeks to clear before shipping item.

Sales Tax
Sales tax of 6.75% will be added to all purchases that are sent to an address in Ohio. Ohio requires that taxes be calculated on the cost of shipping also. There will be no sales tax added to any shipment sent to any address outside of Ohio.

International Customs Tax

All customs taxes will be the responsibility of the buyer. Cyclemax does not calculate, track or pay customs taxes.

Pricing

We try to always have the lowest prices available. Please let us know if you see an identical item advertised for less somewhere else and we will see what can be done. We do not have any handling fees that get built into our pricing and our shipping costs are some of the lowest in the industry. Please keep this in mind when comparing prices. Some manufacturers set limits on how much we are allowed to discount their products in our advertising.

Privacy Policy

We respect your privacy and personal information. We do not sell or share any of your information with anyone not directly involved with processing your order. We do not purchase e-mail addresses from any source either. If you receive an e-mail from us, it's because you have made a purchase in the past and/or specifically requested to be placed on our e-mail list. At any time you can remove your e-mail address from our list by simply replying to the e-mail with the word REMOVE in the subject line. We are not responsible for personal information you may provide to any third party that links to and/or from this site. We will not provide them with your information and we will not know if you purchase their product or service or request their information. We have not received free products or money to promote the contents of this website. We are not experts and do not claim to provide expert testimony.